Effective date: June 13, 2025

Your privacy is important to us.

This Privacy Policy explains how Elevated Equestrian Agency (“EEA,” “we,” “our,” or “us”) collects, uses, discloses, and safeguards your information when you visit https://www.elevatedequestrianagency.com (the “Site”) or interact with any other websites, landing pages, courses, software, or services we operate (collectively, the “Services”).

1. Information We Collect

We may collect the following categories of personal information, depending on how you interact with Elevated Equestrian Agency:

• Identifiers
Examples: Name, email address, phone number, mailing address, IP address, username, or social media handle.

How collected: When you complete a form, sign up, place an order, or communicate with us.

• Commercial Information
Examples: Products or services purchased, considered, or interacted with.

How collected: Through checkout pages, service interactions, or client onboarding.

• Internet/Network Activity
Examples: Device type, browser, pages visited, time on site, referring URLs, cookies, and tracking pixels.

How collected: Automatically via analytics tools such as Google Analytics and Meta Pixel.

• Professional or Business Information
Examples: Business name, industry type, equestrian discipline, or service needs.

How collected: Intake forms, consultation calls, or CRM systems.

• User-Generated Content
Examples: Testimonials, course comments, social media tags, uploaded files.

How collected: When you voluntarily share content through our platform or marketing channels.

We collect this information to better serve you, enhance our offerings, and operate legally and securely.

2. How We Use Your Information

To deliver the products, templates, software, or courses you requestTo create or manage your account and authenticate log-insTo process payments and send invoices or receiptsTo send transactional e-mails (e.g., password resets, order confirmations)To provide customer support and respond to inquiriesTo improve our Site and Services through analytics and feedbackTo send marketing communications you have opted into (you may unsubscribe at any time)To detect, prevent, and address technical issues or fraudulent activityTo comply with legal obligations and enforce our Terms of Service

3. How We Share Information

We do not sell or rent your personal information. We may share it only:

• With service providers who perform services for us (payment processors, e-mail platforms, cloud hosting). They are bound by confidentiality obligations and may use your data only on our instructions.

• For legal reasons, if required to comply with a subpoena, court order, or similar legal process, or to protect the rights, property, or safety of EEA, our users, or others.With your consent, such as publishing a testimonial or case study that you approve.
  

4. Data Retention & Security

We retain personal data only as long as necessary for the purposes described above or as required by law. We use commercially acceptable safeguards—encryption in transit (HTTPS), secure server environments, role-based access controls, regular software updates—to protect data against loss, misuse, or unauthorized access.

5. Cookies & Tracking

The Site uses first- and third-party cookies, pixels, and similar technologies to remember preferences, measure campaign performance, and analyze traffic. You can disable cookies in your browser, but some features may not work as intended.

6. Third-Party Links

Our Site may link to external websites we do not control. We are not responsible for the content or privacy practices of those sites. We encourage you to review their policies before providing any information.

7. Your Choices & Rights

Access / Update: You may request a copy of the personal data we hold about you or ask us to correct inaccuracies.Opt-Out of Marketing: Click “unsubscribe” in any marketing e-mail or e-mail us at [email protected]. Delete Account: You may request deletion of your account and associated data (subject to certain legal exceptions).

8. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

1) Know the categories and specific pieces of personal information we have collected about you and the purposes for which we collected them.

2) Request deletion of personal information (subject to statutory exceptions).

3) Opt-out of the sale of personal information (EEA does not sell your data, but you may still submit an opt-out request).

4) Non-discrimination for exercising your privacy rights.

To make a request, e-mail, [email protected] with the subject line “California Privacy Request.” We may verify your identity and California residency before fulfilling the request.

We will respond within the timeframe required by the CCPA.

9. Children’s Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently done so, we will promptly delete such data.

10. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. The “Effective date” at the top will indicate the latest revision. Continued use of the Site after an update constitutes acceptance of the revised policy.

11. Contact Us

Have questions about privacy or data protection?

Reach out:

Elevated Equestrian Agency
E-mail: [email protected]
Mailing Address: 4452 Bella Vista Drive, Moorpark CA 93021 USA

By using our Site and Services, you acknowledge that you have read and understood this Privacy Policy. Thank you for trusting Elevated Equestrian Agency with your information.